FREQUENTLY ASKED QUESTIONS (FOR PARENTS)
Do you photograph siblings?
Absolutely. If more than one child attends the school, they can be photographed together.
Can you photograph infants?
Yes! Up & Away Photography specializes in photographing children ages 6 weeks to 6 years, so even the littlest “students” can (and will!) have their portraits taken.
When do I need to pay for pictures?
You never have to pre-pay for your child’s photos. You’ll make your selections in an online gallery approximately two weeks after the portrait date!
What types of payment are accepted?
Online ordering accepts all major credit cards. For families that do not have online ordering access, payment can be made via cash, check, or money order.
Do you sell digital downloads / digital files?
Yes! You can choose to purchase individual files or purchase all of your child’s photos at a reduced rate. Digital files are emailed to you directly after purchase.
Can Grandma / Aunt Sue / other extended family members purchase prints?
One of the wonderful things about the online gallery is that anyone in your family to whom you give the password can place an order. If your family members are out of state or not local, they can choose to have their orders shipped directly to them!
How long does it take for portraits to arrive?
Items will arrive at the school within two weeks of the final order date. If a parent or family member has chosen to have an order shipped directly to them, the portraits will be shipped within two weeks of the final order date.
My child’s school/daycare has used a different photographer. How do I recommend Up & Away Photography for the next season’s photos?
Take a look at the Parent Ambassador Program. It has rewards for parents whose schools book a portrait session with Up & Away Photography, and it's super easy to do. :)
My child's school is a daycare / public school / church-based school / in-home daycare. Can you be booked for that type of school?
Of course! There's no school too big or too small. If your child's school is in the following areas, Up and Away Photography can take school portraits there:
Kennesaw, Acworth, Woodstock, Marietta, Alpharetta, Canton, Roswell, Cartersville, Cherokee County, Cobb County, Paulding County, Forsyth County, and surrounding areas.
Have other questions? Contact Kristi.